Refund policy

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We want you to be happy with your order. Here's how returns and refunds work at {{ shop_name }}.

Return window

You can return unused, unworn items in their original condition within 14 days of delivery for a refund. To start a return, contact us at {{ email }} with your order number.

Condition of returned items

Items must be unused, unworn, and in the same condition you received them, with any original tags or packaging. Items that show signs of wear, damage not caused by us, or that are missing original packaging may not be eligible for a full refund.

Non-returnable items

Items marked as final sale, and items purchased as a preorder that have not yet been produced or shipped, may be subject to different terms — these will be noted on the product page at the time of purchase. Preorder deposits or payments may only be refundable up until production begins; this will be made clear before you complete a preorder.

How refunds work

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method, typically within 5–10 business days, though your bank or card provider may take longer to post the refund.

Return shipping costs

Unless the item arrived damaged, defective, or incorrect, you're responsible for the cost of return shipping. We recommend using a trackable shipping method, since we can't issue a refund for a return that doesn't reach us.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us at {{ email }} within 14 days of delivery with photos of the item and packaging. We'll arrange a replacement or refund at no extra cost to you.

Exchanges

We don't currently offer direct exchanges. If you'd like a different size or color, please return the original item for a refund and place a new order.

Questions

Reach out to us at {{ email }} for any questions about a return or refund.