Terms of service

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These Terms of Service ("Terms") govern your access to and use of {{ shop_name }} (the "Store"), including any purchases you make with us. By accessing the Store or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Store.

1. Orders and acceptance

Placing an order through the Store is an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing or listing errors, unavailability of stock, or issues with payment. If we cancel an order after payment has been taken, we will issue a full refund.

2. Account security and unauthorized use

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Store. We are not liable for any loss or damage arising from your failure to protect your login information. If we reasonably believe an order was placed fraudulently, without authorization, or in violation of these Terms (including through a compromised account), we may cancel the order, withhold fulfillment, and are not responsible for any resulting loss to the person who placed the order. We reserve the right to investigate suspected fraudulent activity and to report it to payment providers, law enforcement, or other relevant authorities.

3. Pricing and payment

All prices are listed in the currency shown at checkout and are subject to change without notice. We are not responsible for pricing, typographical, or other errors in any offer, and we reserve the right to cancel any order arising from such an error.

4. Product descriptions and use

We attempt to be as accurate as possible in describing our products. We do not warrant that product descriptions, images, or other content are accurate, complete, current, or error-free. Our products are intended for general consumer use as described on the product page. You are responsible for using any product in accordance with any included instructions and for any misuse.

5. Limitation of liability

To the fullest extent permitted by applicable law, {{ shop_name }} and its owners, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Store or any product purchased through it. Our total liability for any claim arising from your use of the Store or a product purchased through it will not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or liability arising from defective products under applicable consumer protection law.

6. No warranty

The Store and all products are provided "as is" and "as available" without warranties of any kind, either express or implied, except as required by applicable law. This does not affect your statutory rights as a consumer, including any rights under applicable consumer protection or distance-selling legislation.

7. Indemnification

You agree to indemnify and hold harmless {{ shop_name }}, its owners, employees, and partners from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms, your misuse of the Store, or your violation of any law or the rights of a third party.

8. Chargebacks and payment disputes

If you believe you have been charged in error, please contact us first at {{ email }} so we can resolve the issue directly. Initiating a chargeback for an order that was fulfilled as described may result in the suspension of your ability to place future orders, and we reserve the right to dispute chargebacks that we believe are unwarranted using the evidence available to us (including order, shipping, and communication records).

9. Intellectual property

All content on the Store, including the Doofy name, characters, logos, graphics, and designs, is owned by or licensed to {{ shop_name }} and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written permission.

10. Shipping and returns

Shipping and returns are governed by our Shipping Policy and Refund Policy.

11. Changes to these Terms

We may update these Terms from time to time. Changes take effect once posted on this page, and your continued use of the Store after changes are posted constitutes acceptance of the revised Terms.

12. Governing law

These Terms are governed by the laws of the Czech Republic, without regard to its conflict of law principles, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence.

13. Company information

{{ shop_name }} — [TBD — add legal company name, registration number (IČO), and registered address after OSVČ registration].

14. Contact

Questions about these Terms can be sent to {{ email }}.